FAQs
What types of jewelry do you offer?
We offer a wide range of jewelry including necklaces, bracelets, rings, earrings and watches. Our collections include gold plated pieces, stainless steel as well as jewelry adorned with semi-precious stones.
How can I place an order?
You can order directly on our website. Browse our collections, select your favorite items, add them to your cart, then follow the instructions to complete your purchase.
What payment methods are accepted?
We accept payments by credit card, and PayPal. All transactions are secured to protect your personal information.
Do you offer customization services?
No, we do not provide customization at this time.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your delivery on the carrier's website.
What are your delivery times?
Delivery times vary depending on your location and the shipping method you choose. Typically, orders are delivered within 3-7 business days. Express delivery options are also available.
Can I return or exchange a piece of jewelry?
Yes, you have a 14-day right of withdrawal from the receipt of your order. To return or exchange an item, please contact us and return the product in its original packaging and in perfect condition. The return costs are your responsibility, except in the case of a defective or incorrect product.
How do I care for my jewelry?
To preserve the beauty of your jewelry, we recommend storing it individually in its original case or box, cleaning it regularly with a soft cloth and avoiding contact with chemicals, perfumes and lotions.
How can I contact customer service?
You can contact us by email at menaajewelry@gmail.com. Our team is available Monday to Friday, 11:00 am to 6:00 pm to answer all your questions.
Do you have physical stores?
Currently, we operate mainly online. However, we regularly organize pop-ups and exclusive events. Stay informed about our news by subscribing to our newsletter or following us on social media.
Do you offer gift cards?
Yes, we offer e-gift cards that you can purchase on our website. They are available in a variety of denominations and are valid for one year from the date of purchase.